Voluntary Recall and Exchange Program
CUPERTINO, Calif.–(BUSINESS WIRE)–Apple® today announced a voluntary recall of AC wall plug adapters
designed for use primarily in Hong Kong, Singapore and the United
Kingdom. In very rare cases, affected Apple three-prong wall plug
adapters may break and create a risk of electrical shock if touched.
These wall plug adapters shipped with Mac® and certain iOS devices
between 2003 and 2010 and were also included in the Apple World Travel
Adapter Kit. Apple is aware of six incidents worldwide.
The recall does not affect any Apple USB power adapters.
Because customer safety is a top priority, Apple is asking customers to
stop using affected plug adapters. Customers should visit www.apple.com/support/three-prong-ac-wall-plug-adapter/
for details about how to exchange them for new adapters.
An affected three-prong plug adapter is white, with no letters on the
inside slot where it attaches to the main Apple power adapter. See
website for more details and images to identify an affected adapter.
Apple revolutionized personal technology with the introduction of the
Macintosh in 1984. Today, Apple leads the world in innovation with
iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s four software
platforms — iOS, macOS, watchOS and tvOS — provide seamless experiences
across all Apple devices and empower people with breakthrough services
including the App Store, Apple Music, Apple Pay and iCloud. Apple’s more
than 100,000 employees are dedicated to making the best products on
earth, and to leaving the world better than we found it.
NOTE TO EDITORS: For additional information visit Apple Newsroom (www.apple.com/newsroom),
or call Apple’s Media Helpline at (408) 974-2042.
© 2019 Apple Inc. All rights reserved. Apple, the Apple logo and Mac are
trademarks of Apple. Other company and product names may be trademarks
of their respective owners.
Contacts
Apple
Todd Wilder, (408) 974-8335
wilder@apple.com
Apple
Media Helpline, (408) 974-2042
media.help@apple.com
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