Change Healthcare Simplifies Billing to Bring More COVID-19 Testing Options to Consumers

New service enables pharmacies to manage COVID-19 test billing within their traditional Rx claims processes, driving the potential to dramatically expand U.S. testing capabilities

NASHVILLE, Tenn.–(BUSINESS WIRE)–Today Change Healthcare (Nasdaq: CHNG), a leading independent healthcare technology company, announced a new solution that makes it easier for consumers to get COVID-19 testing in their local pharmacies. The company’s MedRx™ claims billing and consumer engagement solution for pharmacies now allows pharmacies to easily process and receive reimbursement for COVID-19 tests within their regular workflow. Pharmacies can now electronically bill for COVID-19 tests just as easily as they bill for prescriptions and flu shots.

Earlier this year, the U.S. Department of Health and Human Services authorized licensed pharmacists to order and administer diagnostic tests for COVID-19. However, pharmacy testing was complicated by the fact that many states issued their own policy restrictions, and regulations continued to shift. In addition, pharmacies are generally not equipped to manage electronic medical billing, as it requires a format not used for prescriptions. Pharmacists struggled to figure out which testing code to use for each commercial and state Medicaid plan, and how to bill for tests electronically.

Change Healthcare’s MedRx™ solution removes the guesswork involved in COVID-19 claims submission. This solution enables the expansion of pharmacy testing capabilities by empowering pharmacies to get paid for a COVID-19 test within their normal workflow. The process is simplified for both pharmacists and consumers. When a customer requests a test, the pharmacist inputs their insurance information for payment prescreening in real time. After the test is conducted, the pharmacist simply selects the correct user code and submits the claim, secure in the knowledge that claims are billed in compliance with payer policies for the test kit and sample collection.

“The healthcare industry is undergoing a digital transformation in a time of this unprecedented crisis. We are in a position to accelerate the transformation of the healthcare system through the power of our platform to help drive expanded access for testing,” said Mark Doerr, senior vice president and general manager, Pharmacy Solutions at Change Healthcare. “Simplifying the billing process for our customers helps pharmacies provide a critical community service and build an important new revenue stream.”

The service is a natural expansion of Change Healthcare’s MedRx™ solution, which enables seamless pharmacy medical billing for items such as durable medical equipment, diabetic supplies, and immunizations.

To use the new service, pharmacies already live on MedRx Network can reach out to Change Healthcare to share their plans for either COVID-19 test collection or collection coupled with in-house laboratory testing by contacting their account management team. Pharmacies not currently using MedRx Network solutions can learn how to access this new capability by contacting MedRx Network solution sales.

For more information about how Change Healthcare’s MedRx Network solutions support the billing process for COVID-19 diagnostic tests, read the FAQs or visit the MedRx site.

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About Change Healthcare

Change Healthcare (Nasdaq: CHNG) is a leading independent healthcare technology company, focused on accelerating the transformation of the healthcare system through the power of the Change Healthcare Platform. We provide data and analytics-driven solutions to improve clinical, financial, administrative, and patient engagement outcomes in the U.S. healthcare system. Learn more at


Amy Valli

Media Relations

Change Healthcare


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