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New Post-Incident Report Builder Automatically Drives Informative Postmortem Reviews Critical for Continuous Improvement
SAN RAMON, Calif.–(BUSINESS WIRE)–xMatters (www.xmatters.com), developer of a leading digital service availability platform that prevents technical issues from becoming business problems, today announced new adaptive incident management feature advancements that provide increased automation across each stage of the incident management lifecycle – diagnosis and collaboration, resolution and post-incident learning. New features give DevOps and SRE teams the ability to collaborate across the enterprise, streamlining and automating issue resolution. Technology teams can also benefit from continuous improvement throughout the incident management lifecycle to prevent incident recurrences – leaving more time for product innovation.
Pandemic-accelerated digital transformation has placed a strain on DevOps and SRE teams responsible for maintaining digital services and uptime, while they are already under pressure to constantly deliver innovative new services. However, traditional incident management processes do not provide organizations with the agility, adaptability or information needed to identify trends and potential areas for improvement. The 2020 State of Automation in Incident Management study revealed that while 73.9% of support and development teams reported to perform cross-team collaboration after incidents, only 14.5% of respondents use any form of automation for postmortems and root cause analysis. As more organizations adopt agile and DevOps, an increase in the number of change-related incidents and the furious speed of new software releases demand more automation be applied across the incident management lifecycle to accelerate actions, reduce downtime and promote continuous learning.
“Incident response automation and incident management is quickly evolving to keep pace with digital operations teams. Enterprises need a better way to assess, prevent, respond, solve and learn from technical issues and interruptions,” said Troy McAlpin, xMatters CEO. “Easy-to-build and use automation is a precedent step toward an adaptive approach to incident management. Continuous improvement of traditional ITIL or ITSM practices toward SRE, data-driven and automated approaches are much more effective. If you want to deliver an ‘always on’ customer experience you first have to deliver automation with continuous learning to avoid, prevent and resolve impacts.”
Adaptive incident management solves the challenge of responding to service interruptions across teams, cultures and systems by allowing teams to scale up and down based on changing conditions to efficiently manage incidents of all sizes, impacts and severities. New xMatters platform advancements further enable this adaptive approach by applying increased automation to the phases within the incident management lifecycle. The following innovations address incident management challenges that technology teams face:
These advancements are powered by the foundational architecture of the xMatters platform. This includes Flow Designer for workflow automation; application agnostic integrations that can be used to build powerful toolchains; robust data capture capabilities that allow teams to create comprehensive post-incident reports; sophisticated on-call management, reporting and group definitions; and configurable dashboards for visual incident and team performance tracking.
To learn more about the new adaptive incident management features in the xMatters platform visit our website, schedule a demo or sign up for a free trial.
Additional Resources:
About xMatters
xMatters helps enterprises prevent, manage and resolve technology incidents. xMatters industry-leading Digital Service Availability platform prevents technical issues from becoming big business problems. Large enterprises, agile SREs and innovative DevOps teams rely on its proactive incident response, automation and management service to maintain operational visibility and control in today’s highly fragmented technology environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the primary incident response and management platform trusted by leading global companies and innovative challengers including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. For more information, please visit www.xMatters.com.
Contacts
Jocelynn Stidham
Bhava Communications for xMatters
xMatters@bhavacom.com
(703) 863-1277
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