WhatsApp Messaging Allows Global Enterprises to Enhance Customer Engagement and Brand Awareness
TAMPA, Fla.–(BUSINESS WIRE)–Syniverse, the world’s most connected company, today announced it is offering enterprises and independent software vendors the opportunity to use the WhatsApp Business Application Programming Interface (API) within its Syniverse CPaaS Concierge Software as a Service (SaaS) platform offering. WhatsApp is the leading rich and interactive messaging service used by more than two billion people in over 180 countries and 60 languages to stay in touch with family and friends.
WhatsApp Business API is specifically built for medium-to-large businesses to send messages across the customer journey at scale, using automation, personalization, and interactive options that streamline processes and improve the overall customer experience. The WhatsApp Business API offers rich and engaging real-time communication when paired with Syniverse’s CPaaS Concierge platform.
The Syniverse CPaaS Concierge offers enterprises the option to effortlessly create and deploy automated workflows across different platforms including the Syniverse Salesforce application to chat with customers via WhatsApp and seamlessly add the conversation record for future reference.
Syniverse’s CPaaS Concierge, a cloud-based omnichannel communications, is comprised of five important elements used by Global 2000 enterprises and brands in the technology, financial services, communications, retail and logistics, and travel and hospitality market segments. They are:
CLICK TO TWEET: .@Syniverse, the world’s most #connected company, launches @WhatsApp Business API on #Syniverse #CPaaS Concierge to help #enterprises enhance their #customerservice & #brand awareness. #cpaasconcierge #whatsapp https://bit.ly/2WzS6SZ
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About Syniverse
Syniverse powers mobile experiences for almost every person and device on earth. The world’s largest companies and nearly all mobile carriers rely on Syniverse’s global network to seamlessly bridge mobile ecosystems and transmit data, enabling billions of transactions, conversations, and connections [daily]. Building on its 30-year history of innovation to shape the future of communications, Syniverse is focused on harnessing the potential of 5G to transform how businesses engage with customers and help carriers reimagine how far they can reach.
Contacts
Journalists, bloggers & research analysts
Kevin Petschow
kevin.petschow@syniverse.com
+1.813.637.5084
Institutional investors
Stanley Martinez
ir@syniverse.com
+1.813.614.1070
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