Digital Media Net - Your Gateway To Digital media Creation. News and information on Digital Video, VR, Animation, Visual Effects, Mac Based media. Post Production, CAD, Sound and Music
New Collaboration Will Enable Call Centers to Improve Customer Experience via Syniverse CPaaS Concierge for Enterprises
TAMPA, Fla.–(BUSINESS WIRE)–#cpaas—Syniverse, the world’s most connected company, today said it has formed a global partnership with NTW Software whereby the two companies will integrate the Syniverse CPaaS Concierge Software as a Service (SaaS) platform offering into the NTW call center platform. The combined omnichannel Communications Platform as a Service (CPaaS) solution will enable enterprises to communicate more effectively with their customers via mobile messaging.
Mobile messaging has evolved beyond short message service (SMS) and multimedia messaging service (MMS) and the demand for media-rich messaging channels such as rich communication services (RCS), Apple Chat, WhatsApp, Facebook Messenger, WeChat, and many others are increasing for mobile users. The Syniverse CPaaS Concierge offers a wide selection of rich channels, allowing enterprises and their call center operations to leverage the more effective ones for their employees and customers resulting in improved communications and customer engagement and brand awareness.
Syniverse’s CPaaS Concierge offering has a robust toolbox featuring identity and security-related tools to address growing fraud and security concerns of enterprises and mobile users. An orchestration engine is a key component of the Syniverse CPaaS Concierge because it allows digital channels and other value-added features to be combined with workflows and decision intelligence to create more sophisticated and useful mobile engagement solution.
In August, Syniverse announced that it would go public through a business combination with M3-Brigade Acquisition II Corp. (NYSE: MBAC). Upon closing of the transaction, Syniverse will be listed on the New York Stock Exchange under the ticker “SYNV.”
NTW Software has been developing information technology center (ITC) software solutions for more than 15 years. Beside its focus on third-party application for the Cisco environment, NTW Software regards itself as a modern integrator of innovative business solutions. The company, based in Innsbruck, Austria, and Munich and Frankfurt, Germany, develops highly-performance information technology (IT) systems and provides reliable support. The solutions’ sale is executed exclusively via a network of certified and trained partners which value customer satisfaction as much as NTW Software does.
CLICK TO TWEET: .@Syniverse, the world’s most #connected company, collaborates with @NTWSoftware to give #callcenters access to #Syniverse #cpaasconcierge #saas platform. #NTWSoftware #enterprises #mobilemessaging https://bit.ly/2WzS6SZ
Supporting Quotes
Digital Assets
Supporting Resources
About Syniverse
Syniverse is a leading global provider of unified, mission-critical platforms enabling seamless interoperability across the mobile ecosystem. Syniverse makes global mobility work by enabling consumers and enterprises to connect, engage, and transact seamlessly and securely. Syniverse offers a premier communications platform that serves both enterprises and carriers globally and at scale. Syniverse’s proprietary software, protocols, orchestration capabilities and network assets have allowed Syniverse to address the changing needs of the mobile ecosystem for over 30 years. Syniverse continues to innovate by harnessing the potential of emerging technologies such as 5G, IoT, RCS and CPaaS for its customers.
Contacts
For more information, contact:
Journalists, bloggers & research analysts
Syniverse
Kevin Petschow
kevin.petschow@syniverse.com
+1.813.637.5084
Institutional investors
Syniverse
Stanley Martinez
ir@syniverse.com
+1.813.614.1070
NTW Software
Jana Tiefenbrunner
jana.tiefenbrunner@ntw-software.com
Content Insider #875 – Deep, Good By Andy Marken - andy@markencom.com “For there must always,…
Cutting-edge AR technology delivers a seamless and immersive watch virtual try-on experience, expanding and redefining…
INDIANAPOLIS--(BUSINESS WIRE)--#CreativeAwards--The MUSE Creative Awards and Design Awards proudly announced its 2024 winners, with over…
Rise in adoption of cloud computing and the push towards digital transformation have influenced the…
Flexsteel CIO: "3D Cloud has a unique mix of leading technology, straightforward pricing, and a…
Quanta investment part of a total $20 million strategic investment agreement to support the expansion…