SolarWinds Announces New IT Asset Management Enhancements Within SolarWinds Service Desk

New integrations with SolarWinds Discovery increase visibility into IT assets and improve service management processes for organizations

AUSTIN, Texas–(BUSINESS WIRE)–SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the addition of new IT asset management (ITAM) integrations to SolarWinds^® Discovery, including connections with Microsoft^® Azure^® and the SolarWinds Orion^® Platform, as well an upcoming integration with Jamf ^® software. These new enhancements will provide organizations with increased visibility through SolarWinds Service Desk across their technology infrastructure, enabling them to reduce IT spending and risk levels while helping improve their overall service management strategy.

By enabling IT teams with a complete picture of their technology infrastructures, they are better equipped to maximize the overall value IT provides to the businesses—which is essential for today’s IT leaders. According to Gartner^®, “Every CIO’s success depends on a thorough understanding of the total cost of IT products and services — that is, the cost of IT services, deliverables and technologies at a total cost level. Communicating the value of IT from the general ledger view of spend is like trying to value a car by looking at the price of the raw materials and component-level spend detail.”¹

The ITAM integrations to SolarWinds Discovery include:

• Microsoft Azure: This integration increases visibility into cloud assets for customers by incorporating asset information from Azure into SolarWinds Service Desk.

• Orion Platform: This integration provides dependency information by automatically detecting, mapping, and importing Orion dependency information into SolarWinds Service Desk.

• Jamf Mobile Device Management (MDM): This integration, which will be available in Q4 2020, will give customers visibility into asset data on Apple^® devices by incorporating asset information from Jamf into SolarWinds Service Desk.

These new capabilities increase IT asset visibility, help improve alignment between IT assets and service management processes and enable customers to consolidate asset information from Jamf, Azure, Orion and discovery data sources into one, up-to-date repository. This singular asset repository helps organizations keep costs under control by allowing them to track and manage the life cycles of their IT assets. Additionally, customers can attach detailed configuration information from Jamf and Azure, as well as rich configuration data that includes dependency information from Orion, to incidents and problems in SolarWinds Service Desk, all speeding up the diagnosis and resolution of IT infrastructure issues.

“Just this year the role of the IT professional has vastly evolved with growing expectations to deliver exceptional services while reducing budgets and decreasing costs on hardware and software,” said Steve Stover, vice president of product strategy. “These new capabilities focus on supporting service delivery by providing customers with a single source of truth for asset management, which is essential to reducing spend, mitigating risks, staying compliant with software purchases. And, by augmenting our existing capabilities of agent-based and network discovery, organizations big and small gain deeper contextual information and a more complete picture of their IT infrastructure.”

As one of the highest rated ITSM providers based on customer reviews, SolarWinds Service Desk improves productivity and efficiency for millions of employees worldwide by delivering powerful, user-friendly and efficient IT service and asset management.

To find out more about SolarWinds’ IT service and asset management offerings, visit https://www.solarwinds.com/service-desk.

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About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at www.solarwinds.com.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.

© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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1</sup>Gartner, 6 Pillars of IT Financial Transparency Drive Business Value, ID G00406355, December 2019

Contacts

Bridget Devine

Walker Sands

Phone: 312-561-2492

bridget.devine@walkersands.com

Danielle Livy

SolarWinds

Phone: 919-439-9661

pr@solarwinds.com