Netsmart Announces Bells Virtual Scribe and Automation Advancements of the CareFabric® Platform

OVERLAND PARK, Kan.–(BUSINESS WIRE)–#AmbientListening—Netsmart announces the launch of Bells Virtual Scribe, an advanced augmented intelligence (AI) tool for clinician and staff support. The AI-powered clinical documentation and ambient listening technology, built on Amazon Web Services (AWS), aims to enhance and simplify the documentation process within electronic health records (EHR), thus reducing the administrative load on healthcare providers.

Key anticipated features of Bells Virtual Scribe:

• Transcription: Provides transcriptions of sessions with the goal of saving time and supporting thorough records.
• Terminology Tagging: Efficiently tags ICD-10 and SNOMED terminology, supporting documentation accuracy.
• Evidence Mapping: Provides transparency in mapping generated sentences back to the original transcript.
• Multi-Participant Support: Accommodates up to 10 participants per session, catering to diverse healthcare professionals including therapists, primary care physicians, psychiatrists and psychologists.

By leveraging ambient listening and near real-time transcription, Bells Virtual Scribe will capture consumer conversations, generating records that aim to reduce time spent on documentation. It will be integrated into Netsmart telehealth to help generate notes for virtual consultations, enhancing the virtual care experience.

Bells Virtual Scribe will add to the Bells AI skillset. Bells AI™ utilizes natural language processing (NLP) to interpret content, correct spelling and grammar, and assist with logistics based on documented details. Bells AI allows organizations to audit notes, helping to capture necessary elements, while also summarizing patient progress over time, valuable for healthcare professionals.

“Our focus is centered on leveraging augmented intelligence to empower healthcare providers with innovative technology,” said Matthew Arnheiter, SVP of Innovations at Netsmart. “Bells Virtual Scribe exemplifies our commitment by streamlining the documentation process, capturing real-time interactions and reducing administrative burdens through advanced generative AI and ambient listening. This approach allows clinicians to concentrate on delivering high-quality care, supporting them rather than replacing them.”

The release of the Bells Virtual Scribe capabilities will be a significant advancement for the Bells AI solution, providing enhanced functionalities that aim to boost productivity while maintaining the critical role of clinicians and staff in consumer care. Future Bells AI capabilities are anticipated to include advanced note summarization, which simplifies detailed clinical sessions into clear, concise notes, providing clinicians with quick access to the most critical patient information. The system will also include concept extraction, enabling providers to recognize and address Social Determinants of Health (SDoH) right at the point of care, which helps in offering a more comprehensive treatment approach. Furthermore, its predictive models will support clinical decision-making by providing proactive individual assessments, using insights from large datasets to enhance treatment strategies.

The launch of Bells Virtual Scribe supports the growing portfolio of Netsmart AI, machine learning and robotic process automation (RPA) solutions, enhancing automation capabilities across areas of the business for community-based healthcare providers. Among these developments is AlphaCollector™, a comprehensive collections management automation solution that utilizes RPA to reduce time spent on accounts receivable while accelerating cash flow. Integral to AlphaCollector is Benny, a digital collections assistant for revenue cycle management. Benny streamlines the billing and collection process, making it faster, more accurate and less labor-intensive.

Additionally, Otto, a virtual support assistant, offers users a near seamless support experience by facilitating information sharing to resolve cases. With its AI-powered interface, users can easily search the Netsmart Knowledge Base and Resource Center and gather information to log a support case within the same session.

“The work we’re doing with AWS and the AI Data Lab serves as a catalyst for transforming ideas into reality by enabling candid discussions on the possibilities within digitized ecosystems,” said Netsmart COO Tom Herzog Netsmart. “Its focus on meaningful implementation helps technology to transcend hype, providing tangible value across clinical, operational and financial sectors. By turning workflow ideas into knowledge-flows, the lab empowers professionals with more time and context to focus on what truly matters.”

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric^® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 147 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.

About Amazon Web Services

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 99 Availability Zones within 31 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in Canada, Israel, Malaysia, New Zealand, and Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

Contacts

Netsmart Media Contact:

Natalie Caruso

ncaruso@ntst.com
913.308.2080