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Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment and expand support for bring-your-own chatbots to boost CSAT
HOBOKEN, N.J.–(BUSINESS WIRE)–#NICE—NICE (Nasdaq: NICE) today announced the Spring 2022 release of CXone, which adds innovative new capabilities that accelerate self-service success. Further expanding on NICE’s CXi platform and its focus on the end-to-end digital customer journey, the new capabilities proactively anticipate points of friction on the web and across mobile journeys and simplify them to drive more positive CX and conversion and deepen loyalty. Expanded integration with additional bots and assistants for both voice and chat, from industry-leading bot frameworks, make data easily accessible for agents when needed while increasing the ability of businesses to deliver support across the globe.
Paul Jarman, CEO, NICE CXone, commented, “In today’s age of instant gratification, customers expect speed and efficiency while expending minimal effort on receiving service. Dispelling friction and guiding customers in the moments when they need support is key to making experiences flow and building relationships that last. With the Spring 2022 release, CXone brings innovative capabilities that transform self-service into a more proactive experience that benefits both customers and agents, boosting brand loyalty.”
The CXone Spring 2022 release drives:
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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随着Playwright越来越受欢迎，此次的新增功能将帮助数字化企业作出更有效的决策 印度诺伊达和旧金山--(BUSINESS WIRE)--(美国商业资讯)--智能全渠道数字化体验测试云平台LambdaTest宣布，已在其Playwright测试云产品中增加了人工智能(AI)支持的高级测试智能功能。借助这一新功能，LambdaTest现在使企业能够更深入地了解其测试执行过程，并帮助他们更好地简化质量保证过程。 LambdaTest一直在努力增强其Playwright自动化测试云，而测试智能功能便是其新增功能。过去的一个季度期间，LambdaTest已经新增了多项功能，如浏览器扩展测试、基于IP的地理位置测试和Playwright组件测试。客户将很快可以利用Playwright在实际安卓设备上进行测试。 LambdaTest联合创始人兼产品负责人Mayank Bhola表示：“测试智能是企业数字化转型的核心。随着Playwright在商业领域的采用率日益提高，我们非常高兴能帮助客户更深入直观地查看其测试情况，使他们能够更快地发现问题，并优化测试流程。我们正在不断努力升级公司的自动化产品，以适应当今数字时代不断增长的测试需求。采用Playwright自动化云的客户将很快能够在基于安卓的真实设备上进行测试。不久之后我们还将发布更多功能。我们的目标是确保我们的企业测试平台能够完成类似测试执行这样的繁重任务，让用户可以集中精力完成其他任务。” LambdaTest还宣布面向企业推出数字化体验测试云。该产品将带来一流的全方位测试执行与编排平台，结合富有洞察力的测试分析和可定制部署选项——公有云、单一租户或内部部署，使企业能够加速数字化转型。 此外，微软董事长兼首席执行官Satya Nadella最近在班加罗尔举行的2023年微软未来就绪技术峰会(Microsoft Future Ready Technology Summit)上发表了主题演讲。他表示：“LambdaTest对于测试自动化的作用类似Kubernetes对于容器编排的作用。LambdaTest能够围绕测试自动化创造更高水平的效率，使人们能够真正专注于测试而非测试编排。” 如需了解更多详情，请访问：https://www.lambdatest.com/playwright-testing 关于LambdaTest…
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